Asteron Privacy Policy

1. Information we collect

We may collect the following categories of information:

1.1 Information you provide

• Contact details, such as name, work email, company, and role, when you request a demo, book a call, or contact support.
• Business information you choose to share during evaluation or onboarding (for example, billing exports or usage aggregates).
• Communications, such as messages you send to us and feedback you provide.

1.2 Information collected automatically

• Device and usage data, such as IP address, browser type, pages viewed, time spent, and referring URLs.
• Log data and diagnostics, such as timestamps and error reports.
• Cookie and similar technology data (see Section 8).

1.3 Information from third parties

• Scheduling and communication providers (for example, meeting booking tools) may share basic booking metadata with us.
• Payment processors (if applicable) may share limited transaction metadata (we do not receive full payment card details).

2. How we use information

We use information to:

• Provide, operate, and improve the Service.
• Respond to requests, schedule calls, and provide customer support.
• Generate baseline reports and deliverables you request, using the inputs you provide.
• Maintain security, prevent fraud, and protect the integrity of the Service.
• Send product and service communications (you can opt out of marketing emails).
• Comply with legal obligations and enforce our terms.

3. Legal bases (EEA and UK users)

If you are in the European Economic Area or the United Kingdom, we process personal data under one or more of the following legal bases:

• Contract: to provide the Service you request.
• Legitimate interests: to operate our business, improve the Service, and maintain security (balanced against your rights).
• Consent: where required for certain cookies or marketing communications.
• Legal obligation: where we must comply with applicable law.

4. How we share information

We may share information with:

• Service providers that help us operate the Service (for example, hosting, analytics, email, and scheduling). They are permitted to process information only for these purposes.
• Professional advisors (for example, legal, accounting) when necessary.
• Authorities or other parties when required by law or to protect rights, safety, and security.
• A successor entity in connection with a merger, acquisition, or sale of assets (subject to appropriate safeguards).

We do not sell personal information.

5. Data minimization and customer data

We aim to collect only what is needed to deliver the Service. For baseline work, we prefer read-only exports and aggregated metadata rather than sensitive payloads.

You are responsible for ensuring you have rights to share any data you provide to us. If you provide personal data of others, you represent that you have appropriate notice and permissions.

6. International transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers, such as contractual protections.

7. Data retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and purpose.

8. Cookies and similar technologies

We use cookies and similar technologies for essential functionality, analytics, and to improve user experience. You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

9. Security

We use reasonable technical and organizational measures designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your rights

Depending on your location, you may have rights to access, correct, delete, or object to certain processing of your personal data, and to request portability. You may also withdraw consent where processing is based on consent.

To exercise rights, contact us at support@asteron.net. We may need to verify your identity.

11. Children's privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date.

13. Contact

If you have questions about this Privacy Policy, contact: support@asteron.net